Yodel’s customer feedback programme receives milestone six millionth response
The parcel carrier is celebrating the six millionth response to its ‘Have Your Say’ customer survey.
Continue reading
CollectPlus to return House of Fraser parcels to customers
CollectPlus, Yodel’s store-based delivery and returns service, is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge.
Continue reading
Yodel shortlisted for six leading industry awards
Parcel carrier shortlisted for awards across Logistics, Customer Experience, IT and HR
Continue reading
Have Your Say continues to evolve – check out its new features
Five years after its launch, Our award-winning customer feedback programme has evolved and continues to influence the way we deliver. The survey has already won multiple awards and the evolved programme is nominated once again.
Continue reading
Yodel was once again the official logistics provider for The Ovo Energy Tour of Britain
20 professional race teams, including 2018 Tour de France winner Geraint Thomas and Giro d’Italia winner Chris Froome, will be taking part and will be relying on Yodel to keep it moving at every stage of the tour.
Continue reading
Yodel and Maru/edr shortlisted for UK Customer Experience Awards
Parcel carrier Yodel today announced that its customer feedback programme, Have Your Say, has been shortlisted for the UK Customer Experience Awards.
Continue reading
Driving Up Net Promoter Scores – Why timing is everything
Customer expectations are evolving at a rapid pace and it can be challenging to stay ahead of them. If you don’t know what makes for a truly satisfying customer experience, you can’t deliver it and your net promoter score will suffer as a result.
Continue reading
We’re making real strides to engage with ex-military personnel and support them in their journey to get back into work
Our commitment to being a Forces Friendly Employer is delivering real results at all levels of the business
Continue reading
Revealing the 4 things that could transform your Net Promoter Score
Insight is a wonderful thing. In the retail sector it has the power to turn customer experience around, boosting satisfaction (CSAT) and net promoter scores (NPS) in the process. And this is why, for some years now, Yodel has invested heavily in customer research.
Continue reading
Understanding and Improving Customer Experience – The Benefit of NPS and CSAT
Since 2013, Yodel has been on a mission to gather and evaluate customer satisfaction feedback. Understanding the value of customer experience insight, we have collated more than 5 million customer reviews via our award-winning Have Your Say programme, which measures overall satisfaction and likelihood to recommend. The programme also allows us to assess satisfaction against nine specific elements of the delivery process.
Continue reading