News, blogs & press releases

Letting customers know what’s happening as their purchases progress through the delivery journey is essential in any online retail transaction. It provides reassurance, heightens convenience and removes the need for customers to chase information up.

For customers, the attitude of the driver who delivers their items makes a really big difference in how they assess their overall retail experience. This isn’t just an assumption. It’s empirical fact backed up through extensive customer research.

At Yodel we understand that there’s a science to customer satisfaction. The formula for getting it right is complex and constantly subject to change. But we are committed to delivering the best customer experience possible, along with our retail partners.

We’re excited to announce the launch of our driver tracking map feature on our website

Our exciting, new Inflight product, which will transform shoppers’ delivery experiences, is due to launch later this year and right now we’re developing and testing our new tracking site in readiness

UK parcel carrier receives top honours for technology innovation at Real IT Awards and National Tech Awards

Just like our day to day operations, teamwork is at the heart of the tour and we’re so proud to be the official logistics partner for this brilliant British event.

Continual improvement based on customer responses has helped us deliver an unbeatable Mother’s Day experience

Our recent survey shows communication is one of the four factors that most impact customer satisfaction.

We’re excited to be launching our new integrated service, which enables retailers to own every step of the online, customer journey