I visited the Yodel Store or InPost Locker and could not collect my parcel

From 17th July, to get help and support with your parcels, get the InPost app or visit inpost.co.uk/help

If the tracking shows that your parcel has been delivered, but the Yodel Store cannot find it, please follow these top tips before you contact us:

Top tips

• Check your text message/email to be sure that you are at the correct store.

• Tell the shopkeeper which retailer has sent the item and when you were sent the text message/email to say it arrived.

• Describe the item's packaging type (for example – plastic bag from a retailer and the colour/design.

• If known, describe the size, shape and weight of the item.

• Ask the shopkeeper to have a good search in any other storage places they may use.

InPost Lockers

You'll receive a notification from InPost stating your parcel has arrived at your chosen InPost Locker. If you have not received this, and your parcel is shown in tracking as delivered, contact the InPost team here.

For queries about Yodel by InPost Direct, please visit the Yodel by InPost Direct Webchat here.