How do I rearrange my parcel delivery?

From 17th July, to get help and support with your parcels, get the InPost app or visit inpost.co.uk/help

You may be able to rearrange your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel is on its way to you. Head to our tracking page, enter your parcel number and see what options are available to you.

Redirect to Locker

Your parcel may be eligible for redirection to an InPost Locker, meaning we'll send it to a locker for your convenience if you're unable to receive your order right away. If your parcel is eligible for this service, you will receive an email where you can manage your parcel options. You can also find this in your tracking details. Just select 'Deliver to a store or locker' and select your preferred method and location.

If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next:

If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. If your parcel is able to be rearranged, you will see the options that are available to you.

If you have a Green Yodel by InPost calling card: Please text or call the driver on their mobile number, which will be written on the card for you. The driver's details will also be available on our tracking page. You won't be able to rearrange your parcel delivery on our tracking page if you have received a green card.