Why isn’t my parcel showing in the Yodel by InPost Parcel Tracker app?

From 17th July, to get help and support with your parcels, get the InPost app or visit inpost.co.uk/help

We’re sorry that you’re not enjoying the full experience of the app. For your parcel delivery to register you need to enter the same email address and mobile telephone number at your order’s checkout as in the Yodel by InPost Parcel Tracker app. This is how we match your online orders with our deliveries. To make sure all of your Yodel by InPost deliveries appear on the app, you can add multiple email addresses and mobile phone numbers to your account. You can also add multiple delivery addresses to your app account.

In the meantime, you can still track your parcel delivery in the app by manually entering your parcel’s tracking number. Once a parcel is registered in the app, you will automatically receive updates about your parcel’s journey to you.