What do I do if I can’t find my parcel?

Firstly, head to our tracking page to see if there have been any updates to your parcel's journey. Your driver might have left your parcel with a neighbour or in a safe place, such as a shed or garage. Check to see if your driver has posted a calling card through your front door telling you if they have left your parcel in one of these locations.

If you are still unable to locate your parcel then get in touch with our Customer Service team via Webchat