I have returned a parcel, but have not received my refund

From 17th July, to get help and support with your parcels, get the InPost app or visit inpost.co.uk/help

Returns to online retailers typically take 3-5 working days (from the day our driver collects the parcel from the Yodel Store or InPost Locker) to reach their warehouse.

Please allow the retailer a few days to process your return and arrange your refund or exchange. Yodel by InPost does not arrange refunds or exchanges. To request these please contact your retailer directly.

Click How to track a parcel to find how to track your parcel.